Old versions available under BIOS section. Here are the links I am using for the BIOS versions. I hesitate to stay on an oudated BIOS, but that seems to be the solution. I firmly believe it is a BIOS related issue. There have been many posts about viruses causing this issue or hardware problems.
If I go back to BIOS version F.0A the CD tray operates normally. Every version since the initial release causes the CD tray to open randomly. If I go back to the original BIOS version F.0A the tray stays closed. The CD tray randomly opens and the problem started with a BIOS update. I hope you find this information helpful have a great day! If you live in another area you'll need to visit HP Support Worldwide to locate your region's contact information. If you're in the US/Canada you can give them a call at 1-80. If you didn't want to repair the notebook yourself you could contact HP Support directly to look into a repair. This document can show you where the number is located. I can provide you with instructions and part number if you can provide me with your product number. I really believe you should look into a replacement part. This document covers the process if you'd like to be 100% certain. Due to the nature of the problem if you truly want to be certain it was a hardware failure you could recover the notebook to a known good operating state (factory conditions) and if the problem persists then you need to replace the drive. So, it is likely that you are experiencing a hardware failure.
This problem is generally caused by either software such as malware or viruses or a mechanical failure. It seems as though you passed the malware/virus check.
Before you modify it, back up the registry for restoration in case problems occur.I don't think you should install Microsoft Security Essentials in this case. Serious problems might occur if you modify the registry incorrectly. Important: Follow the steps in this method carefully. The issues fixed by this method shouldn’t occur in Windor later.
This method should be used on Windows 7, Windows 8 or 8.1, or Windows 10 version 1507. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts. To use this method, you must be logged on to Windows as an administrator. Type 1 in the Value data box, and then select OK. Right-click Controller0, point to New, and then select DWORD(32-bit) Value. Right-click atapi, point to New, then select Key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi In the navigation pane, locate the following registry subkey:
If you are prompted for an administrator password or for a confirmation, type the password, or select Allow. Type regedit in the Run box, then press Enter. Press the Windows logo key + R to open the Run box. To create the registry subkey, follow these steps: If your problem is not solved, try the next method. Check with the creator of the app to see if there is an updated version. If so, try uninstalling and reinstalling the affected app. However, I tried a CD loaded with a game in it. I recently took a tip from someone and got it to read CDs. It didnt matter if it is was a blank disc or one with something on it. When I went to Start > Computer and double click DVD RW Drive, it showed, 'please insert disc'. Before you modify it, back up the registry for restoration in case problems occur.Īfter trying this method, some apps, such as CD or DVD recording software, might not work correctly. When I put a CD-R or any disc in my system, it does not read it. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.įollow the steps in this section carefully. Note: To use this method, you must be logged on to Windows as an administrator. Note If you do not see the LowerFilters registry entry, go to the next method. When you are prompted to confirm the deletion, select Yes. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. Note You may also see an UpperFilters.bak registry entry. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ In the navigation pane, locate and then select the following registry subkey: If you are prompted for an administrator password or for a confirmation, type the password, or select Allow Type regedit in the Run dialog box, then press Enter. Press the Windows logo key + R to open the Run dialog box.
To use Registry Editor to delete the corrupted Registry entries, follow these steps: This problem may be caused by two Windows registry entries that have become corrupted.